Privacy policy
Draft for review: This is a provisional website policy. It must be checked against the website’s actual hosting, analytics, cookies, enquiries and data-handling practices before being treated as final.
Last updated: 1 November 2026
1. Who we are
Fettle Ridge Apps Ltd (company number 17493376), registered office: 4 Mackley Close, South Shields, NE34 0LJ, United Kingdom. For privacy enquiries, email [email protected].
2. What this policy covers
This policy relates to the Fettle Ridge Apps corporate website. Our individual software products may have separate privacy notices and terms that apply when you use those services.
3. Personal information we may receive
When you email us, we may receive your name, email address, business details and the contents of your message. Our hosting and security providers may also process technical information such as IP addresses, request logs and browser details to deliver and protect the site.
4. Why we use information
We use enquiry information to respond to messages and manage business correspondence. We may use limited technical information to operate, secure and troubleshoot the website.
5. Our lawful bases
Depending on the circumstances, our lawful bases may include legitimate interests (responding to business enquiries and maintaining website security), taking steps at your request before entering a contract, and complying with legal obligations. These bases must be confirmed against our actual processing activities.
6. Sharing and international transfers
Website hosting, email routing and email providers may process information on our behalf. Their identities, locations and any international transfer safeguards should be verified and documented before this notice is finalised. We do not state that information is never transferred outside the UK.
7. Retention
We keep personal information only for as long as needed for the relevant purpose or any legal requirement. Specific retention periods for enquiries and technical logs are to be confirmed.
8. Your rights
Under UK data protection law, you may have rights to access, correct or erase your information, object to or restrict certain processing, and complain to the Information Commissioner’s Office (ICO). Rights depend on the circumstances. Contact us at [email protected]. You can also visit ico.org.uk.
9. Changes
We may update this notice when the website or our practices change. The date above will be updated accordingly.